Travel agreement/contract
This travel agreement is between the client and Dennis Guided Tours & Safaris . In terms of this travel agreement a booking is defined as a reservation which is done by the client or the client’s travel agency. The client is defined as the person who accepts the booking on behalf of himself.
Travel agency is defined as any agency that places or accepts a booking for any person or group of persons or company with Dennis Guided Tours & Safaris.
Deposits and Payment
Upon receipt of tour confirmation a non refundable deposit of 20% of total tour charges shall become payable, the balance being due and payable 30 days prior to departure date. In the event of bookings being effected less than 30 days before departure the full amount charged will forthwith be payable.
Cancellation
Cancellation must be made in writing. Upon receipt of the written notification, Dennis Guided Tours and Safaris will confirm receipt thereof and this date will determine the following charges.
- Up to 28 days prior to departure: Deposit forfeited
- 28 to 21 days prior to departure: 30% of total cost forfeited
- 21 to 14 days prior to departure: 50% of total cost forfeited
- 14 to 7 days prior to departure: 75% of total cost forfeited
- Less than 7 days to departure: 100% of total cost forfeited.
Changes and delays
By the company: The company shall reserve the right to change any tour due to unforeseen circumstances (e.g. airlines not running on schedule, road conditions, weather, mechanical breakdown, accidents and political instability) beyond the control of Dennis Guided Tours & Safaris. The company will try to provide adequate alternatives, but will accept no liability.
By the client: In case the client changes the itinerary on his own request, the company shall try to accommodate the client, but may charge cancellation fees. This is subject to a new quotation, which will be given by the client in writing.